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How to Grant Collaborator Access

In some cases, the Chek support team may need temporary access to your Shopify admin to investigate an issue, review your settings, or help with setup and troubleshooting.

Shopify Collaborator access allows you to securely give our team access to your store without sharing your Shopify login credentials.

You can review the requested permissions before approving access and remove the collaborator access at any time.

Why do we need Collaborator access?​

Collaborator access allows our support team to:

  • Investigate issues directly in your store.
  • Review your Shopify and Chek configurations.
  • Verify settings that may affect Chek.
  • Help troubleshoot setup or configuration issues.
  • Assist with feature setup when needed.

We only request the permissions needed to investigate and resolve your issue.

Before you start​

To send a collaborator request to your store, our support team needs:

  • Your Shopify store domain, for example: your-store.myshopify.com
  • Your Shopify Collaborator code

Once you send us these details, our support team can submit a collaborator request to your Shopify store.

Step 1: Find your Collaborator code​

  1. From your Shopify admin, go to Settings > Users.
  2. Do one of the following:
  • If your store is part of an organization, select Users.
  • If your store is not part of an organization, select Users & permissions.
  1. Select Security.
  2. In the Collaborators section, find your 4-digit Collaborator code.
  3. Copy the code and send it to our support team.

You can also follow Shopify's official guide to find your Collaborator code: Shopify guide: Collaborator codes

Step 2: Send us your store information​

Send the following information to our support team:

  • Your Shopify store domain
  • Your 4-digit Collaborator code

After receiving these details, our team will send a collaborator request to your store.

Step 3: Approve the collaborator request​

After our team sends the request:

  1. From your Shopify admin, go to Settings > Users.
  2. Find the pending collaborator request.
  3. Open the request and review the requested permissions.
  4. Select Accept request to grant access.

Our support team can access your store only after you approve the request.

Notes​

  • You never need to share your Shopify password with our support team.
  • Access is granted only after you approve the collaborator request.
  • You can review the permissions requested before granting access.
  • You can revoke collaborator access from your Shopify admin at any time.

Need help?​

If you have any questions or need assistance with Chek, contact our support team at [email protected].